Help & FAQs

Your download email contains the links to your files. Open the link for your product, then download the files from the download page. Keep the email so you can find your links again.

Check your spam or junk folder and make sure you’re checking the email address used at checkout. If you still can’t find it, contact us with your order number and the email address used for your purchase.

Download the ZIP file to your computer first. On macOS, double-click it to extract the contents. On Windows, right-click it and choose Extract All. Open the extracted folder to access your files.

Try opening the link from your original download email in a browser. If you see an error or can’t access a file, contact us with your order number, product name and a screenshot of the message.

Check the Required software and Check your setup sections on the product page before purchasing. Requirements vary by product, including the tools available in your AI workspace. Third-party apps, accounts, licences and subscriptions are separate from your purchase.

Open the extracted product folder and read the included instructions. For the Adobe Stock Workflow, start with the “00 - Start Here” PDF, then follow the numbered folders in order.

Check the licence and terms supplied with your product for permitted uses. If you’re unsure whether your intended use is covered, contact us before sharing or redistributing any files.

The supplied files and the work you create with them are different. Check your product’s licence and the terms of any third-party tools or platforms for your intended use. If it is unclear, contact us before using the results commercially.

Any included updates are described on the product page. Do not assume future features or lifetime updates are included unless explicitly stated.

Tell us which product you’re using, the step you’re on and what happened. Include your order number and a screenshot if useful, so we can understand the issue.