Refund policy
Updated 9 October 2026
Digital files can’t be returned like physical goods. If something isn’t working, we’ll help you troubleshoot it first.
Digital purchases and change of mind
All products in this store are supplied digitally. Once downloaded, files cannot be physically returned and we cannot recover every copy. We therefore do not offer discretionary change-of-mind refunds after digital supply has begun, except where a refund or cancellation is required by applicable law.
Your cancellation rights
If you are a UK or EU consumer, you may have a 14-day right to cancel a digital-content purchase. That right is lost only where you expressly consent to supply starting during that period, acknowledge that you will lose the right to cancel, and supply begins. Where the required consent or acknowledgement has not been obtained, your statutory cancellation rights remain. Simply placing an order or agreeing to these terms does not, by itself, waive those rights.
To exercise a cancellation right that applies to your order, email julianadamsyoutube@hotmail.com with a clear statement that you wish to cancel, your order number and the email address used at checkout.
If a file or workflow is not working
Email julianadamsyoutube@hotmail.com with your order number, the product and file affected, your software and version, the step that failed and a clear description of the issue. Please provide screenshots, an error message or a short screen recording where possible. We may ask for reasonable further information to understand or reproduce the problem. Do not send passwords, payment-card details or unrelated private files.
Support first
We will first try to resolve the issue through practical assistance, corrected instructions, a repair or a replacement download, as appropriate. Any repair or replacement required by law will be provided without charge, within a reasonable time and without significant inconvenience.
When a refund or price reduction applies
If the digital content is faulty, not as described or does not meet another applicable statutory standard, you may be entitled to a repair, replacement, price reduction or refund. If an appropriate repair or replacement is impossible, or cannot be provided within a reasonable time without significant inconvenience, we will provide the remedy required by law. A price reduction may be up to the full purchase price where appropriate.
Faults, cancellation rights and other statutory claims are assessed on their facts. A missing screenshot does not automatically remove a legal entitlement. We do not impose a blanket deadline that overrides statutory rights.
Software and expected results
Check the required software and compatibility information on the product page before purchasing. Third-party software and subscriptions are not included unless expressly stated. Workflow tools do not guarantee stock-platform acceptance, sales, income or a particular creative result. This does not excuse inaccurate product descriptions or faulty content.
Approved refunds
Approved refunds are made to the original payment method. Where UK law requires a refund following an agreed price reduction, we will make it without undue delay and within 14 days of agreeing your entitlement. Your payment provider may take additional time to display the payment. No refund fee is charged.
Your legal rights
Nothing in this policy excludes or restricts consumer rights that cannot lawfully be excluded. Mandatory protections in your country of residence continue to apply where relevant.